Complaints Policy

We obviously hope that your child’s time at school is a happy and productive one. However, we recognise that there may be an occasion where you as a parent are unhappy about something. Our aim for dealing with such situations is always to treat each complaint seriously and endeavour to resolve the problem as effectively as possible. The majority of complaints can be resolved very easily by talking to a member of staff or if appropriate a parent governor. In the unlikely event the matter cannot be resolved informally, it should be referred to the Headteacher. If the matter remains unresolved, it should be brought to the governing body. See the Complaints Procedure on the policies page under Governance or a paper copy is available from the school office.

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